Reception areas are frequently the first time a patient has face-to-face interaction with healthcare personnel. That’s why it’s so important for healthcare reception design to create a welcoming first impression. Especially if it’s a patient’s first visit, inviting reception areas can mean the difference between one-time and return patients. Whether it’s a hospital, private practice, or walk-in clinic, a carefully designed reception and waiting area can greatly enhance the patient experience.
Reception areas are frequently the first time a patient has face-to-face interaction with healthcare personnel. That’s why it’s so important for healthcare reception design to create a welcoming first impression. Especially if it’s a patient’s first visit, inviting reception areas can mean the difference between one-time and return patients. Whether it’s a hospital, private practice, or walk-in clinic, a carefully designed reception and waiting area can greatly enhance the patient experience.
For some facilities, it might seem fair to overlook one or two of these negative design attributes, but when these seemingly small issues are combined, it damages the patient experience as well as their perception of your brand. Luckily, this also provides opportunities to transform the space and create a more functional, intuitive reception area.